Senior Account Manager

London

Hybrid Remote

About Remarkable

We are Remarkable – a digital experience agency built to power transformative customer journeys. We partner with ambitious, forward-thinking brands to create high-performing platforms, products, and content strategies through platforms like Sitecore, Optimizely, and Microsoft Dynamics. With deep expertise across cloud, content, commerce, and CRM, we help brands across sectors - especially B2B - connect with their audiences, accelerate performance, and scale with confidence. We’re collaborative, curious, and outcome-focused. We thrive on solving complex challenges and delivering work that makes a difference. If you're passionate about elevating content from a tactical asset to a strategic advantage, this is the place for you.

Purpose of Role

• To own, manage and develop client relationships for the mutual benefit of the Company and its clients
• To proactively add value to a predefined client base to ensure that the Company’s clients achieve their business aims and objectives
• To have a thorough understanding of our client’s businesses, and the sectors within which they operate and are always looking for ways to move the Company from ‘supplier’ to valued and trusted ‘partner’
• To be the leader and main revenue generator for a Squad who manages, plans, develops and executes high performing digital strategies for a predefined client base
• To ensure that customer service and customer satisfaction are always top priorities
• To proactively look for new business opportunities in order to add revenue to your Squad and meet client revenue targets#

Key Responsibilities and Accountabilities

• Owning a predefined client base and being responsible for that client base’s individual and collective spend with the Company and the profitability of that spend through the operation of a client Profit and Loss account
• Developing and sustaining a deep holistic understanding of the client’s business, using this understanding to drive the client’s marketing and digital transformation strategy
• To help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROI
• Informing and converting client briefs into profitable projects for the Company. Then ensuring all client briefs are understood and handed over to your Squad Project Manager accurately and in a timely fashion. Ultimately being accountable for the final delivered product to the client’s satisfaction
• Engaging with key members of the Squad and other supporting colleagues in order to deliver competitive, compelling and accurate project proposals to meet the brief, time and costs allocated
• Constantly looking for cross-sell and upsell opportunities from the full range of services provided by the Company as well as looking at introducing emerging channels and technologies through thought leadership
• Consistently ensuring the customer service levels are high and that the Company is a valued partner to its clients
• To provide a weekly report for the VP of Client Services which clearly highlights current revenue, pipeline revenue, communications stats and client P&L
• To develop the agency’s client base through the introduction of new clients and new revenues
• Agree studio ‘time based’ quotes for client projects and prepare them for presentation to the client
• Lead or support client presentations and support new client tenders for work when required
• Work with your Squad and its Project Manager to ensure client projects progress through the studio profitably and to the time schedules agreed and to a high standard
• To work at client’s premises as appropriate with some out-of-hours travel where necessary
• To raise all customer invoices using Xero for approval by the accounts department

Person Profile

Personal Attributes

• Exceptional strong communication skills both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients.
• Good relationship building skills – able to build and maintain credibility, work with integrity and professionalism.
• You will be tactful and diplomatic, able to listen and interpret client’s ideas into commercial viable briefs and project plans.
• You will understand the value of extremely high standards of customer service and able to build solid and enduring relationships.
• The ability to work to targets and deadlines and to be able to deliver measurable results.
• You will have a good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets.
• You will have the leadership ability to lead and motivate creative and technical teams and be able to communicate confidently with your Squad, ensuring briefs and plans are clearly understood.
• To be highly insightful and effective in proposing digital strategies – understand website UX and be able to and interpret analytics reportsTo have good literacy and fluency of the English language for preparing documents and be able to convey complex concepts and messages.
• Be aware of the practical application of technology and return on investment (ROI)
• You will be self-motivated and able to work independently.

Specific Job Skills / Experience

• Account development and revenue generation
• Ability to develop and prepare project proposals and recurring-revenue contracts
• An understanding of current technology and methodology used to build responsive web sites
• An understanding of the design and build process for large scale website projects
• An understanding of Ecommerce principles and strategies
• An understanding of multi-channel marketing strategy and implementation
• An understanding of SEO principals and the successful application of them in the design and build of websites
• To be able to work with Digital Marketing and Strategy colleagues to develop cohesive digital strategies and performance reports for clients

Technical Skills

• Microsoft Word, Excel, and PowerPoint
• Good working knowledge of Web Content Management Systems
• A basic knowledge of HTML
• Good working knowledge of working with a CRM to manage clients and proposals

Qualifications / Training

A formal Marketing qualification such as CIM or IDM or a related Business qualification would be advantageous.