Digital Account Manager
Purpose of Role
- To own, manage, and develop client relationships for the mutual benefit of Company and its clients
- To proactively add value to a predefined client base to ensure that Company’s clients achieve their business aims and objectives
- To have a thorough understanding of our client’s businesses, and the sectors within which they operate and are always looking for ways to move us from ‘supplier’ to valued and trusted ‘partner’.
- To be the leader and main revenue generator for a Squad that manages, plans, develops, and executes high-performing digital strategies for a predefined client base
- To ensure that customer service and customer satisfaction are always top priorities
- To proactively look for new business opportunities in order to add revenue to your Squad and meet client revenue targets
Key Responsibilities and Accountabilities
- Owning a predefined client base and being responsible for that client base’s individual and collective spending with the Company and the profitability of that spending through the operation of a client Profit and Loss account
- Developing and sustaining a deep holistic understanding of the client’s business, using this understanding to drive the client’s marketing and digital transformation strategy
- To help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROI
- Informing and converting client briefs into profitable projects for the Company. Then, ensuring all client briefs are understood and handed over to your Squad Project Manager accurately and in a timely fashion. Ultimately, being accountable for the final delivered product to the client’s satisfaction
- Engaging with key members of the Squad and other supporting colleagues in order to deliver competitive, compelling, and accurate project proposals to meet the brief, time, and costs allocated
- Constantly looking for cross-sell and upsell opportunities from the full range of services provided by the Company, as well as looking at introducing emerging channels and technologies through thought leadership
- Consistently ensuring the customer service levels are high and that Company is a valued partner to its clients
- To provide a weekly report for the Head of Client Services and Chief Revenue Officer which clearly highlights current revenue, pipeline revenue,, communications stats, and client P&L
- Agree on studio ‘time-based’ quotes for client projects and prepare them for presentation to the client
- Lead or support client presentations
- Work with your Squad and its Project Manager to ensure client projects progress through the studio profitably and to the time schedules agreed upon and to a high standard
- To work at client’s premises as appropriate with some out-of-hours travel where necessary
- To raise all customer invoices using Xero for approval by the accounts department
Personal Attributes
- Exceptional strong communication skills, both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients.
- Good relationship-building skills – able to build and maintain credibility work with integrity and professionalism.
- You will be tactful and diplomatic, able to listen to and interpret clients' ideas into commercially viable briefs and project plans.
- You will understand the value of extremely high standards of customer service and be able to build solid and enduring relationships.
- The ability to work to targets and deadlines and to be able to deliver measurable results.
- You will have good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets.
- You will have the leadership ability to lead and motivate creative and technical teams and be able to communicate confidently with your Squad, ensuring briefs and plans are clearly understood.
- To be highly insightful and effective in proposing digital strategies – understand website UX and be able to interpret analytics reports
- To have good literacy and fluency in the English language for preparing documents and be able to convey complex concepts and messages.
- Be aware of the practical application of technology and return on investment (ROI)
- You will be self-motivated and able to work independently.
Specific Job Skills / Experience
- Account development and revenue generation
- Ability to develop and prepare project proposals and recurring-revenue contracts
- An understanding of current technology and methodology used to build responsive websites
- An understanding of the design and build process for large-scale website projects
- An understanding of e-commerce principles and strategies
- An understanding of multi-channel marketing strategy and implementation
- An understanding of SEO principles and the successful application of them in the design and build of websites
- To be able to work with Digital Marketing and Strategy colleagues to develop cohesive digital strategies and performance reports for clients
Technical Skills
- Microsoft Word, Excel, and PowerPoint
- Good working knowledge of Web Content Management Systems
- A basic knowledge of HTML
- Good working knowledge of working with a CRM to manage clients and proposals
Qualifications / Training
A formal Marketing qualification such as CIM or IDM or a related Business qualification would be advantageous.
Previous Experience
To have held a similar position either within an agency environment or to have worked with multiple internal “clients” managing accounts or multiple streams of work.
Direct experience in account management or project management of large-scale website builds and being accountable for delivery is required for this role.
- Department
- Client Success
- Locations
- London
- Remote status
- Hybrid Remote
A few remarkable benefits
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Flexible Working
Work from home, work from one of our 7 offices across the globe or anywhere else you like. We've been offering flexible working before it was fashionable and our philosophy hasn't changed. -
Personal & Professional Development
For us to be remarkable, we need you to be remarkable and that means continuous learning and development. We offer access to online learning 24/7, professional qualifications and we'll be pushing you to be your best self with soft skills development in presenting, networking and profile building.
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Work, Rest & Play
With competitive holiday packages, your birthday off and days to look after yourself and your loved ones, we understand that to be remarkable you also need to be able to switch off and take care of yourself and those around you.
What we do
Remarkable is as remarkable does. Our team are the backbone of the Remarkable Group digital consultancies and so everyday brings new challenges and new opportunities.
You might be supporting a pitch in US, on-boarding a new recruit in the UAE or mentoring a future digital superstar.
Whatever it is, it will be fun, rewarding and at the cutting edge of digital experience.
Digital Account Manager
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