Account Manager
Remarkable Group - Our Vision & Mission
We plan the future so you are ready for the customer of tomorrow!
The Remarkable Group is an international powerhouse of integrated digital specialist consultancies that offer our clients true partnership and integration at a global scale. We are passionate and expert in digital experience and we put our customers’ customer first in order to drive value from class-leading connected experiences and relationships. Our performance will always be measured by our legacy. So all of our brands operate with a social conscience, striving to leave the world in a better place than we found it.
Purpose of Role
To own, manage and develop client relationships for the mutual benefit of Sagittarius and its clients
To proactively add value to a predefined client base to ensure that Sagittarius’s clients achieve their business aims and objectives
To be the leader and main revenue generator for a Pod who manages, plans, develops and executes high performing digital strategies for a predefined client base
To ensure that customer service and customer satisfaction are always top priorities
To proactively look for new business opportunities in order to add revenue to your Pod
Key Responsibilities and Accountabilities
Owning a predefined client base and being responsible for that client base’s individual and collective spend with Sagittarius and the profitability of that spend through the operation of a client Profit and Loss account
Developing and sustaining a deep holistic understanding of the client’s business, using this understanding to drive the client’s marketing and digital transformation strategy
To help clients define and plan budgets across all digital channels (Websites, SEO and Paid Search, Display Advertising, Social Media, etc.) to deliver optimal ROI
Informing and converting client briefs into profitable projects for Sagittarius. Then ensuring all client briefs are understood and handed over to your Pod Project Manager accurately and in a timely fashion. Ultimately being accountable for the final delivered product to the client’s satisfaction
Engaging with key members of the Pod and other supporting colleagues in order to deliver competitive, compelling and accurate project proposals to meet the brief, time and costs allocated
Constantly looking for cross-sell and upsell opportunities from the full range of services provided by Sagittarius as well as looking at introducing emerging channels and technologies through thought leadership
Consistently ensuring the customer service levels are high and that Sagittarius is a valued partner to its clients
To provide a weekly report for the Head of Client Services and Managing Director which clearly highlights current projects, revenue/project pipeline, communications stats and client P&L
To develop the agency’s client base through the introduction of new clients and new revenues
Agree studio ‘time based’ quotes for client projects and prepare them for presentation to the client
Lead or support client presentations and support new client tenders for work when required
Work with your Pod and its Project Manager to ensure client projects progress through the studio profitably and to the time schedules agreed
To work at client’s premises as appropriate with some out-of-hours travel where necessary
To raise all customer invoices using Xero for approval by the accounts department
Person Profile
Personal Attributes
Exceptional strong communication skills both written and verbal, able to present confidently to large and small audiences. Utilising technology to professionally present to your clients and potential new clients.
Good relationship building skills – able to build and maintain credibility, work with integrity and professionalism.
You will be tactful and diplomatic, able to listen and interpret client’s ideas into commercial viable briefs and project plans.
You will understand the value of extremely high standards of customer service and able to build solid and enduring relationships.
The ability to work to targets and deadlines and to be able to deliver measurable results.
You will have a good attention to detail and be able to prioritise and be effective when working to tight deadlines and within budgets.
You will have the leadership ability to lead and motivate creative and technical teams and be able to communicate confidently with your Pod, ensuring briefs and plans are clearly understood.
To be highly insightful and effective in proposing digital strategies – understand website UX and be able to and interpret analytics reports
To have good literacy and fluency of the English language for preparing documents and be able to convey complex concepts and messages.
Be aware of the practical application of technology and return on investment (ROI)
You will be self-motivated and able to work independently.
You must be a Saudi national and fluent in Arabic
Specific Job Skills / Experience
Account development and revenue generation
Ability to develop and prepare project proposals and recurring-revenue contracts
An understanding of current technology and methodology used to build responsive web sites
An understanding of the design and build process for large scale website projects
An understanding of Ecommerce principles and strategies
An understanding of multi-channel marketing strategy and implementation
An understanding of SEO principals and the successful application of them in the design and build of web sites
To be able to work with Digital Marketing and Strategy colleagues to develop cohesive digital strategies and performance reports for clients
Technical Skills
Microsoft Word, Excel and PowerPoint
Good working knowledge of Web Content Management Systems
A basic knowledge HTML
Good working knowledge of working with a CRM to manage clients and proposals
Qualifications / Training
A formal Marketing qualification such as CIM or IDM or a related Business qualification would be advantageous.
Previous Experience
To have held a similar position either within an agency environment or to have worked with multiple internal “clients” managing accounts or multiple streams of work.
Direct experience of account management or project management of large-scale website builds and being accountable for delivery is required for this role.
Expectations of the post holder
The post holder will undertake assigned responsibilities effectively and efficiently within regulatory and legislative requirements and achieve agreed individual and department targets within the company’s staff appraisal process and to:
Meet defined performance KPIs
Help position Sagittarius as a leading agency
Ensure that equality of opportunity is promoted
Ensure effective quality standards are maintained
Be committed to professional self-development through participation in training as necessary to develop the job role
Comply with and promote the company’s Health and Safety policy and to undertake appropriate Health and Safety training
Continue to develop personal technical skills and to challenge and stretch boundaries
Be open and interested in new technology and methods of delivering the company’s products and services.
Key KPIs of the post holder
To own the customer relationship
Speak to key clients by phone at least once per week
Visit key clients face-to-face at least once per month
Ensure Work Schedules are signed and approved by the client prior to work commencing
Invoicing completed weekly in arrears on a work-to-date basis
Hit quarterly Pod revenue targets as agreed
Ensure trackers and the CRM are kept up-to-date in preparation for weekly sales and client services meetings
No more than 3 complaints per Pod from a client
- Department
- Growth
- Locations
- KSA
- Remote status
- Hybrid Remote
A few remarkable benefits
-
Flexible Working
Work from home, work from one of our 7 offices across the globe or anywhere else you like. We've been offering flexible working before it was fashionable and our philosophy hasn't changed. -
Personal & Professional Development
For us to be remarkable, we need you to be remarkable and that means continuous learning and development. We offer access to LinkedIn Learning 24/7, professional qualifications and we'll be pushing you to be your best self with soft skills development in presenting, networking and profile building. -
Work, Rest & Play
With competitive holiday packages, your birthday off and days to look after yourself and your loved ones, we understand that to be remarkable you also need to be able to switch off and take care of yourself and those around you.
What we do
Remarkable is as remarkable does. Our team are the backbone of the Remarkable Group digital consultancies and so everyday brings new challenges and new opportunities.
You might be supporting a pitch in US, on-boarding a new recruit in the UAE or mentoring a future digital superstar.
Whatever it is, it will be fun, rewarding and at the cutting edge of digital experience.
Account Manager
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